I purchased 36 and 13 were broken (not from packaging, I think careless shipping companies) subli replaced them and I had them 2 days after sending the pictures! Great service!
I don't care for the handles. They are smaller than other mugs & have a thinner wall. I haven't printed anything on them yet.
The mugs are great to work with. Colors really pop on this coating. After we pressed for 5 minutes we removed the paper and submerged in luke warm water to quickly cool.
The only issue I had was that a few arrived broken. I ordered extra so really wasn't that big a deal. But still a disappointment to have a loss like that.
Shipping was quick and on time.
I will be purchasing again for sure.